News Archive

As of late on the 15th July, a spate of unexpected icings and other account issues started. There are rumours flying but no official message from TNT. Staff are likely to be working on issues and will update us when they can.

If your account has been affected, you can report it in the Help section on Neopets, via either the Frozen Account or Birthday/Account Access Help issue subjects (depends on state of your account), using a side account. There seems to be a large number of affected accounts, so likely to be a backlog for support. Sending multiple reports will not be helpful, as you can add new details to a ticket.

As well as the listed sections to fill in, you can also upload a file. Useful if you have records of other information not listed, though combining multiple images, for example, into one file would be a good idea.

Whilst your main is frozen, you can play fully on a side (until you move back to main). This was stated in Editorials 300 and 321.

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UPDATE:  TNT posted on The Official Neopets Team Message Board.
 

We thought we'd take this opportunity to suggest some basic account security reminders.  1. Passwords - Protect your Neopets password by making sure it is not used anywhere else! Especially fansites or mail providers that associate your username or email with your account! Do not use the same password for months on end.  2. Email - Make sure your email address on Neopets is current. This is very important! If you ever need to retrieve your password you will need access to this email address. Just go tohttps://www.neopets.com/email_change.phtml to make sure yours is current and to update it.  3. PIN - Create one "just in case" here:https://www.neopets.com/pin_prefs.phtml.  4. Cookies - Clear your cookies and cache on a regular basis. They should at least be cleaned out monthly.  5. Remember the old adage: "If it sounds too good to be true, it probably is".  6. The buying and selling of Neopoints, Neopoint items, and Neopets is strictly against the Terms of Use. Anyone trying to sell these has stolen them and should not be encouraged.