News Archive

We received a response from our ticket in with Neopets about the images breaking.  Although down the line things may get fixed, it is unclear as to when.  Since there are always other things to get to right now, this issue is most likely on the back burner.  So we'll continue to recode our layouts to get them to work properly with this new update.  As for our smaller graphics - we may have to get a guide up on how to get them to work on Userlookups, Shops and Petpages as our site automatically codes them and we will have to figure out how to either get it to ask us for the code or for it to automatically code it differently.

Much of the response was very generic, but here is mainly what it said:

A solution for your issue has been suggested. Thanks for writing. I am sorry to hear that you have been having trouble with part of the Neopets website. We have read your ticket and have categorized it internally based on the specific issue that you reported. This means that we can always find your ticket (or others with the same issue) if we have more information to share. You don't need to submit a new ticket for this same issue. We can even reopen tickets that have been closed if we need to get a hold of you :) Since your ticket has been all handy-dandy categorized we are able to distribute and prioritize the issue you have reported. Unfortunately we will not be able to give you an exact date of when this problem may be fixed (since any time frame is subject to change) but we are aware of it and appreciate your report! Issues that impact the whole site will be fixed for everyone at the same time so you don't need to worry about being left out :)

So we are going to continue going down the list of Userlookups and fixing them.  If there is a specific Lookup you'd like to see fixed right away so you can use it now, please Contact Me (if that mailbox fills, please try here).

Most petpages should be working properly as they've been effected for years, but feel free to use one of the two above contacts to alert us of any that aren't or are broken in any other way.

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UPDATE: We've fixed the following layouts:

  
Ace Zafara                                                                  Autumn Memories

  
Aviator Shoyru                                                                Birthday Celebration

The following layouts weren't broken and should be okay:

  
As Sweet As Candy                                                   Atlas of the Ancients

  
Autumn Windmill                                                                      Awakened


Baby Neopets